Marketing through minefields. - Harvard Business School Publishing Corporation (Boston, Mass. : Harvard Business Press, 2008)
When no news is good news / Bronwyn Fryer -- Are some customers more equal than others? / Paul F. Nunes and Brian A. Johnson -- License to overkill / Paul F. Nunes -- The global brand face-off / Anand P. Raman -- The quality improvement customers didn't want / Dawn Iacobucci -- Keeping to the fairway / Thomas J. Waite.
Keywords: Marketing -- Case studies; Branding (Marketing)